Effective Date: August 2026

Welcome to Luxenver. We are committed to providing a reliable, transparent, and satisfying shopping experience. This Shipping & Returns Policy explains how we process, ship, deliver, exchange, and accept returns for orders placed through our website.

SHIPPING POLICY

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

If we experience a high volume of orders, processing times may be slightly extended. Customers will be notified if significant delays occur.

Shipping Times

Estimated delivery times vary depending on your location:

• United States: 5–10 Business Days

• Canada: 7–15 Business Days

• International Orders: 10–20 Business Days

Delivery estimates are not guaranteed and may vary due to weather conditions, customs inspections, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination

• Shipping method selected

• Package weight

• Promotional offers

From time to time, Luxenver may offer Free Shipping on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier information.

Tracking information may take up to 48 hours to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Luxenver is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided during checkout.

Additional shipping fees may apply for reshipment.

Lost or Damaged Packages

If your order arrives damaged or is believed to be lost during transit, please contact our customer support within 7 days of the expected delivery date.

We will work directly with the shipping carrier to investigate the issue and determine the appropriate resolution.

RETURN POLICY

Your satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Return Window

Returns are accepted within 30 calendar days from the date your order is delivered.

Requests submitted after this period may not be eligible for a refund or exchange.

Return Eligibility

Returned items must:

• Be unused and unworn.

• Be in their original condition.

• Include original tags and packaging.

• Show no signs of damage caused by the customer.

• Include proof of purchase or order confirmation.

Luxenver reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale items

• Clearance products

• Personalized or custom-made items

• Products marked as non-returnable

Exchanges

If you need a different size or color, you may request an exchange, subject to inventory availability.

If the requested item is unavailable, a refund or store credit may be offered instead.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping Costs

Unless the return is due to a defective product, incorrect item, or shipping error caused by Luxenver, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Items

If you receive:

• A damaged product

• A defective item

• The wrong item

Please contact us within 7 days of delivery and include:

• Your order number

• Photos of the product

• Photos of the packaging

• A description of the issue

We will arrange a replacement or issue a full refund at no additional cost.

Order Cancellations

Orders may be canceled only before they have entered the shipping process.

Once an order has been shipped, it cannot be canceled and must follow the standard return procedure.

Fraud Prevention

Luxenver reserves the right to cancel, delay, or refuse any order suspected of fraud, unauthorized payment activity, or violation of our Terms of Service.

Additional verification may be required before shipment.

Contact Us

If you have any questions regarding shipping, returns, exchanges, or refunds, please contact our Customer Support Team through our official communication channels listed on our website.

We are committed to providing prompt, fair, and professional assistance.

Last Updated: August 2026.

Essa política segue um padrão profissional compatível com lojas que operam nos Estados Unidos e cobre processamento de pedidos, prazos de entrega, rastreamento, custos de envio, devoluções, trocas, reembolsos, cancelamentos e prevenção contra fraudes. Ela pode ser adaptada facilmente para plataformas como Shopify, WooCommerce e outras.